Service Tech Chimp

Full-Time

Job Description:

The Service Tech Chimp will be responsible for scheduling appointments with end-users to troubleshoot and/or repair their systems. This position will travel to client locations as needed for diagnosis and installation, primarily locally. When not needed for service calls, the Service Tech Chimp may be utilized for installation prep, retail store assistance, or other projects as assigned.


Key Responsibilities:

  • Interact directly with end-users to gather information necessary to resolve system issues effectively and efficiently

  • Utilize knowledge of equipment and documentation to test, calibrate, troubleshoot, and maintain installed lighting and audiovisual systems and equipment

  • Diagnose, troubleshoot, and maintain installed lighting and audiovisual systems and equipment consistent with company best practices and industry standards

  • Document findings and scope of work completed; invoice clients

  • Provide preventative maintenance services for various system types and locations

  • Be or become an ETC Authorized Service Provider (company would pay for this training)

  • Be able to troubleshoot basic lighting, audio & video system issues

  • Be or become trained in Q-SYS, Symetrix, Biamp,Crestron, and/or other systems as needed (company would pay for this training)

  • Assist with prepping gear for installation (unboxing, assembly, preprogramming)

  • When there is a lull in client requests, you may be asked to assist in the warehouse, repair shop, or retail store on various projects as needed

Skills/Qualifications:

  • Hands-on industry experience in system setup & troubleshooting

  • Well-rounded knowledge of industry lighting, audio, & video

  • Prefer knowledge of architectural controls

  • Must have a valid driver’s licence and willingness to travel to client sites

  • Competent in signal flow and troubleshooting

  • Strict adherence to industry safety

  • Familiarity with soldering, use of standard tools, and generally assembly techniques

  • Knowledge of multimeters, oscilloscopes, and signal generators preferred

  • Strong understanding of control protocols such as DMX, sACN, ArtNet, RDM, and other protocols

  • Proficient knowledge of computers and networking

  • Ability to work alone

  • Ability to interact with customers

  • Ability to travel on occasion

  • Must be ok with heights and occasional work on a lift or ladder

  • Must be able to lift 50lbs

The store is open weekdays 9-6, this position will be working 8 hours per day (9-5 or 10-6), 40 hours per week, except for holiday closures.

Benefits:

  • This is a full-time salary position, $55k-$75k

  • Benefits include medical, dental, PTO, 401k, ESOP shares, and 12 paid holidays per year (Monkey Wrench is closed for most major holidays). Additional benefits include CSA vegetables in the summer, occasional office lunches, and unlimited banana Laffy Taffy.

Monkey Wrench Productions is a wholly-owned subsidiary of DAVIS & Associates

Apply Now!